Inspiring

Answered

Flickering Desktop Icons after Install Latest Creative Cloud desktop app

Forum|Forum|7 years ago
February 14, 2019
2 replies
8573 views

Immediately after installing the latest CC desktop app on my PC (Windows 7 Pro, Latest Update) my desktop icons started flickering on and off regularly. No other changes had been made to my PC. I have searched for a solution and tried many of them (per Microsoft website instructions) but NOTHING has worked. I have never had this problem is 8 yrs on this PC. Anybody else had this problem and found a solution?

What I've done thus far: (None fixed)

1. Removed IconCache.db, and restarted Explorer.exe per Microsoft instructions

2. System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot

3. Run the troubleshooting program from the Windows Action Center

4. Ran some Windows admin registry utility to cleanup all old, unused junk files.

This topic has been closed for replies.

Correct answer dromeyn

ANSWER FOUND in a different Adobe forum: Has to do with a default setting of CC SYNC set to ON. I didn't turn it on neither do I store any files in their cloud, but when the desktop app updated apparently that setting was turned on. Un-checked the SYNC ON setting and boom, no more flickering icons. Post with details here: Re: explorer refreshes desktop icon once per minute

dromeynAuthorCorrect answer

Inspiring

ANSWER FOUND in a different Adobe forum: Has to do with a default setting of CC SYNC set to ON. I didn't turn it on neither do I store any files in their cloud, but when the desktop app updated apparently that setting was turned on. Un-checked the SYNC ON setting and boom, no more flickering icons. Post with details here: Re: explorer refreshes desktop icon once per minute

kglad

Community Expert

did you restart your computer after clearing your icon cache?

dromeynAuthor

Inspiring

Absolutely. I used to work desktop support so though it's been awhile I remember all the concepts. Ran the utility from an elevated command prompt per the instructions.

1. Open Windows Explorer. Go to %userprofile%\AppData\Local

2. Make sure Show Hidden Files is enabled. Change Properties for IconCache.db so that its not Hidden. (so that its visible in step 7 below). Close Windows Explorer.

3. Open Task Manager (to be used in Step 6)

4. Open Command prompt

5. CD to %userprofile%\AppData\Local. DIR should show IconCache.db in the folder.

6. In the Task Manager window, sort by application, and click on Explorer.exe. Click on End Process. Make sure no Explorer processes are running. Your Start button and Taskbar will disappear.

7. In the Command prompt window, delete the IconCache.db file: DEL IconCache.db

8. In the Command prompt window, restart Explorer by entering "Explorer". The Start button and Taskbar should re-appear.

Alternative is to do a shutdown /r in the Command Prompt after removing IconCache.db to restart your PC.

kglad

Community Expert

did you confirm your iconcache was rebuilt (by checking the creation date)?

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