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danield30666155
Participant
January 13, 2019
Question

Folder "apps" doesn't show in creative cloud

  • January 13, 2019
  • 1 reply
  • 180 views

Ever since I've installed the creative cloud, I can't use it to download or update my applications. Whenever I want to download an app, it asks me to open creative cloud and there it stops. In the app, it doesn't even show the folder for managing the apps (see screenshot). No error message or something like that appears. It just stops. I've unsuccessfully tried to reinstall it or to delete certain library entries, like it was recommended here: Re: Trying to download indesign but apps to download are not appearing in creative cloud desktop app.

I'm running on an early 2013 mac book pro with Mojave (10.14.2)

I'd be glad to hear, if someone has the same problem or ideas how to solve it.

Thanks!

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1 reply

John Waller
Community Expert
Community Expert
January 13, 2019
danield30666155
Participant
January 13, 2019

Thanks a lot for the answer.

In my OOBE folder, I don't have a folder "configs" or a file serviceconfig.xml.

Any idea where else to find the file or how to solve the problem?

John Waller
Community Expert
Community Expert
January 13, 2019

Make sure you're browsing to the correct Library folder on your Mac. You want the User Library folder not the System Library folder.

In Finder, Go > Go to Folder > ~/Library/Application Support/Adobe/OOBE/