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Participant
January 16, 2014
Question

Force crash when launching Creative Cloud app

  • January 16, 2014
  • 1 reply
  • 365 views

Hello,

I subscribed to a Creative Cloud account yesterday evening, and downloaded and installed a few apps which I tried to launch today.

Unfortunately, whereas Lightroom which launches and runs fine, every CC app (Premiere Pro, After Effects, Photoshop ...) launches for a few seconds and then crashes/disappears.

I already tried logging out of CC, then logging back in again, nothing better. Once I launch Photoshop after that I get a profile completion request in order to get the app working, which gets me to my profile informations page, however mine already is completed.

I also tried to log out of CC, then launch the app and log in directly from the app, not any better.

Any idea please?

I'm kind of stuck, I really needed to launch Premiere Pro as soon as possible ... =/

Thanks,

Cheers.

This topic has been closed for replies.

1 reply

Romsinha-9KMEUt
Adobe Employee
Adobe Employee
January 16, 2014

Hi Anynoupy,

Which OS are you using?

Regards,

Romit Sinha

AnynoupyAuthor
Participant
January 17, 2014

Sorry, forgot to mention.

I'm running Windows 8.1 (Pro x64 for that matters).