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Participant
June 30, 2022
Question

Forced subscription?

  • June 30, 2022
  • 2 replies
  • 609 views

Been using Abode to fill out PDF's forever. Recently on the desk top every time I try to open a PDF a pop up opens and says I have to get a subscription? Why is this? Tried reaching Adobe customer service for help and it wouldn't let me through because I wasn't a paying customer? I'm not try to be a vet flake, but I think it's ridiculous that a veteran (or anyone) has to pay for a subscription just to fill out medical/disability forms for the Department of Veterans Affairs. Some of us are on set incomes and can't afford the $14-$25 a month expense!

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2 replies

Peru Bob
Community Expert
Community Expert
June 30, 2022

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum.

Peru Bob
Community Expert
Community Expert
June 30, 2022

Did you accidentally install the trial for Acrobat Pro?

Try uninstalling, use the Cleaner Tool, and then download Acrobat Reader:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

https://helpx.adobe.com/reader/get-started.html