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williame88020065
Participant
January 28, 2020
Question

Forced to cancel only to upgrade and charged!

  • January 28, 2020
  • 1 reply
  • 229 views

I am really frustrated with this migration to CC.  I am being forced out of CS6 as it is no longer supported by the Catalina OS.  rrrrrgh  Now I have to purchase the All Apps package as I use Ps, Ai, & Pr but those are not offered in a package together.

 

So here comes the really crappy part.  My other side is a PC and it does not have Acrobate so I had to do that plan last year.  When I go to purchase the additional All Apps plan it says I need to cancel the Acrobat plan first... Wait for it... Only to charge me an early cancelation fee of over the cost of my monthly plan! ARGGGH

 

Who can I talk to, as this is really a huge hole that needs fixing?

 

(Moving to the get started forum from Com Help)

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 28, 2020

You need to talk to support about canceling without a fee when you are upgrading to a full subscription

 

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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    williame88020065Author
    Participant
    January 28, 2020

    Thanks John! 

    Hello World!

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