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Participating Frequently
October 8, 2016
Answered

Forgot to deactivate the creative suite before formatting the computer

  • October 8, 2016
  • 1 reply
  • 746 views

Hello.

I forgot to deactivate the cs6 Creative Suite product from my computer before formatting the whole system. I was able to re-install the product but I am planning to install it on my second computer and I am afraid if it's not possible. So is it possible to deactivate the product afterwards? I assume I am only allowed to install the product on two computers.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    You need to contact Adobe Support thru chat when they are available and ask them to reset your activations.  Do not ask for anything else or they will send you to these forums where no one can help with that.  Chat is usually not manned on weekends.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    You can only have two machines with activated installations at any given time.

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    October 8, 2016

    You need to contact Adobe Support thru chat when they are available and ask them to reset your activations.  Do not ask for anything else or they will send you to these forums where no one can help with that.  Chat is usually not manned on weekends.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    You can only have two machines with activated installations at any given time.

    TsuiyaAuthor
    Participating Frequently
    October 9, 2016

    Thank you so quick and helpful reply! I solved out my problem through the link and everything is ok now! Thank you!