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Tatter35694416xf23
Participant
Feb 28, 2024 7:31 AM UTC
Question

Forgot which email i used for activation

I have Photoshop CS6 installation CD with serial on a sticker, but i cannot activate Photoshop on new PC. I forgot which email I used for activation (probably one which no longer exists). Is there a way how to reset activation count and deactivate PCs linked to it as they are both scrapped. I need to activate PS on my new machine

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Feb 28, 2024 9:51 AM UTC

    you can request an activation count reset from adobe support if you're seeing an excess activation count message.

     

    retrieving the email associated with cs6 (and whether one exists) is a different matter.

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