FORMAL COMPLAINT [Lost Serial Number]

Forum|Forum|3 years ago
November 14, 2022
3 replies
989 views

I would like to file a formal complaint, and this is the option I was given to do so. Not an email address or a phone number.. But a public community forum. I had purchased a Adobe Photoshop CS6 Extended Education Edition and got that verified for eligability. I received a redemption code and I redeamed that on an Adobe ID so when I got my school laptop I could then have it all ready. Well, I never ended up using the one I bought as the laptop I was gifted already had a version of photoshop on it. I got a new laptop now, so I wanted to use my UNUSED Photoshop CS6 on here.. But when I enter the redemption code it won't let me obtain a serial number because it recognizes its on a differennt adobe ID. The issue with that is that I do not remember the email / adobe ID I had back when this was purchased. I have my redemption code and product id, is there not a way to trace which adobe id these are linked to as I would like to use my UNUSED and paid for version of Photoshop CS6. Can someone please assist me?? Ive had the worst customer experience ever with this....

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Legend

Support lasted 5 years from release. So you are at least 6 years too late. Also, since the serial number is what you paid for, it was YOUR job to remember it. ("I forgot where I parked my car. Can I have a new one?") Personally, I would be happy that Adobe did not pick up on the "Photoshop gifted" problem - did both you and the person gifting it both complete a transfer of software (which ABSOLUTELY MUST NOT have been an academic version)? If not, you've had many years of use outside the terms of the license.