FORMULE QUI NE CHARGE PAS

Question

J'ai acheter la version d'essai d'Adobe Podcast et je peux resilier à tout moment sauf que depuis 1 semaine bientôt mon compte ne charge pas, la rubrique "formule" ne charge pas. De ce fait, je me retrouve bloqué avec un paiement qui va bientôt avoir lieu alors que je veux procéder à sa rélisiation.. Quelqu'un peut-il m'aider svp ?

Jeff_A_Wright · Accepted Answer

Thanks for posting, ​@Pacey.I am sorry you did not find more value in your usage of our Adobe Podcast service, and I apologize for any problems you encountered managing your plan.As suggested by@John T Smith, please clickhttps://helpx.adobe.com/contact.html?rghtup=autoOpento speak with a member of our team who can help you with your cancellation and refund request.I don’t see any records of any previous attempts to reach us, ​@Pacey, so use a different device if you cannot reach anyone athttps://helpx.adobe.com/contact.html?rghtup=autoOpen.For more information about the refund process, seehttps://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days.Please update this public discussion thread if you have any additional questions, ​@Pacey.

John T Smith · Answer

This is a public forum, not Adobe support... other users can't help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

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