Me di de baja del servicio el 12 de mayo, he comprobado que me siguen pasando los recibos mensuales de “Adobe Acrobat Pro”, para colmo, al intentar cancelar de nuevo me indican que debo pagar una penalización. No encuentro manera de ponerme en contacto con nadie de Adobe para resolver esto.
Thank you for posting, @Zealous_critic86b6.
I'm sorry for the confusion and frustration this situation has caused, especially after you believed you had already canceled your Adobe services and are still seeing charges.
I see that your AI Assistant for Acrobat subscription was canceled on May 12. However, the Adobe Acrobat Pro subscription that started on May 16 remains active, and the charges you're seeing are associated with that subscription rather than the AI Assistant plan.
Since you're requesting a cancellation review and refund consideration, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can review your request.
For more information on the cancellation and refund policy, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.
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