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Participant
May 29, 2020
Answered

Fraude en cargo tarjeta

  • May 29, 2020
  • 2 replies
  • 978 views

Buenos días.

Les escribo para denunciar un fraude en cargo de tarjeta de crédito. Rogándoles me indiquen con quien debería contactar para solucionar el mismo.

Gracias.

    This topic has been closed for replies.
    Correct answer David608

    Tras hablar con el departamento de atención al cliente a través del chat ha quedado todo resuelto.

    Muchas gracias.

    2 replies

    Participant
    November 15, 2022

    Les escribo para denunciar un cargo mayor al acordado en mi tarjeta. Les ruego por favor solucionar esta situación o ponerme en contacto con quien sea pertinente para arreglar este acontecimiento,  de antemano anticipo mis agradecimientos. 

     

    kglad
    Community Expert
    Community Expert
    November 15, 2022

    @daniel27145265y0ax, these are user-to-user forums.

     

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    David608AuthorCorrect answer
    Participant
    May 29, 2020

    Tras hablar con el departamento de atención al cliente a través del chat ha quedado todo resuelto.

    Muchas gracias.