Fraudulent charge

Forum|Forum|6 years ago
September 28, 2019
3 replies
341 views

My American Express card was fraudulently charged $25.46 on Sep 24th, 2019 with the following description. "ADOBE *EXPORTPDF SUB Adob". I did not authorize this charge nor do I have any monthly or annual subscription service with Adobe except for my monthly Photography Plan (20GB) for $10.81/month. Please advise and credit my account for the fraudulent amount. This seeems to be a common problem with many other Adobe customers.

This topic has been closed for replies.

kglad

Community Expert

with amex you can go online to amex's website and dispute the charge. it's quick and easy.

i've done it 4 or 5 times in the past decade or two, and amex has always resolved the issue in my favor, and while they're investigating, you are not responsible for paying. it usually takes them about 4 weeks to finalize their decision.

Nancy OShea

Community Expert

Export PDF is an online service that costs $1.99 per month for unlimited document conversions. If what you say is true and your card was indeed compromised by a 3rd party, you need to contact your bank immediately to have charges stopped and a new card issued.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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