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csillae33742704
csillae33742704
Participant
June 21, 2017
Answered

Free 7-day trial expired after less than 24 hours

  • June 21, 2017
  • 2 replies
  • 407 views

Hi, I started the 7-day trial yesterday, but as I wanted to open Illustrator today, it said that the trial version is expired. It is clearly a mistake, because it hasn't been even a day since I started it.

I saw that others have this problem as well (and no, the link in my case is not helping either).

How can I make it work so that I can finish the 7 days?

This topic has been closed for replies.
Correct answer himanshug25004757

HI csillae33742704,

I understand that you are not able to use the CC apps in the free trial period. I would like to tell you that this might be just because you have already used the trial version with this email id because the trial version works for a limited duration and is associated with user's email id. Thanks!

Regards

Himanshu Gupta

2 replies

Sheena Kaul
Sheena Kaul
Legend
June 21, 2017

Hi Csilla,

In addition to the response above, please also see Update on Creative Cloud Trials | Adobe Customer Care Team

Let me know if you need any other help.

Regards,

Sheena

himanshug25004757
himanshug25004757Correct answer
Participant
June 21, 2017

HI csillae33742704,

I understand that you are not able to use the CC apps in the free trial period. I would like to tell you that this might be just because you have already used the trial version with this email id because the trial version works for a limited duration and is associated with user's email id. Thanks!

Regards

Himanshu Gupta

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