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kb51248684
Participant
April 2, 2017
Answered

Free Trial Download Link Not Working

  • April 2, 2017
  • 1 reply
  • 4855 views

When tying to download Creative free trial on PC I get this screen:

Since InDesign is a desktop app, you can tap the button below to send a link to the application installer via email which you can then open on your desktop or laptop computer.

I then enter my email address, and receive the email which has this link:

https://creative.adobe.com/products/download/indesign?promoid=CZY722MQ&mv=other

Bringing me back to the origional sceen. Its a never ending cycle, what do I do?

This topic has been closed for replies.
Correct answer kglad

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use the app to install your trials and subscription programs.

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 2, 2017

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use the app to install your trials and subscription programs.

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

Participant
June 27, 2018

Even when I click this new alternative link, I am still stuck in the same loop!

kglad
Community Expert
Community Expert
June 27, 2018

do you see the link to download the app?