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V
Vaishnav5FFB
Participant
April 27, 2021
Question

Free trial ended before started

  • April 27, 2021
  • 1 reply
  • 292 views

I have a new laptop, and I recently installed Premiere Pro to test it out and see if it is worth it.

However, I opened it to a banner saying it was the last time I could use Premiere Pro.

I have made a Premiere Pro account today, and the GMail account was created yesterday.

What have I done wrong?
My computer has been connected to the internet and has not been shutdown, so there is no time issues.

This topic has been closed for replies.

1 reply

V
Vaishnav5FFBAuthor
Participant
April 27, 2021

FYI, I have read through the FAQ and my case isn't appearing there

 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
April 27, 2021

Vaishnav, I am sorry to hear you are unable to evaluate Premiere Pro. We don't offer free trials of Premiere Pro, but you can use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html if you wish to cancel the membership.

 

I reviewed the e-mail address you used to post to this public forum, and I do not see an active membership assigned to it.  Please make sure you are signing in with the e-mail address you used to sign up for the Creative Cloud membership.  If you have already verified that you are signed in with the e-mail address associated with the membership, see https://helpx.adobe.com/mena_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for additional steps you can take to allow Premiere Pro CC to open.

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