Freezes while saving a PDF in Acrobat

Forum|Forum|6 years ago
June 13, 2019
2 replies
506 views

For the last 30 days or so, my MacBook Pro freezes when I try to save a PDF that is already open. Last night the same issue, but additional Acrobat pops up a window that I need to sign in to my Adobe account. After doing so several times, the window kept popping up. I have a CC account, and my sign in work well on my iMac. Do you have any suggestions on how to address these issues on my MacBook?

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A

AMG1255Author

Participant

Yes, I have the full Creative Suite subscriptions. I have signed out and logged back in; restarted the MacBook. I still receive the popup for that I need to sign into Adobe.

jane-e

Community Expert

Hi

And you Quit the CC app after signing out, right?
Do you have the same issue with the other Adobe apps that you use?
Click the icon with your avatar, then click Adobe Account. Do you see anything there? (Don't post personal information here.)

Here is the Adobe Help page for if you have to keep signing in:
Adobe Creative Cloud signs you out or asks you to sign in repeatedly
Let us know if this works.
Also, if anyone sees this and PMs you, be aware that Adobe staff has a STAFF badge and can look up your info by your Adobe ID. They don't need to ask for it.

~ Jane

jane-e

Community Expert

Hi

To confirm:

You have a Creative Cloud subscription, not just a subscription to Acrobat DC Pro? And the freeze happens only on your MacBook Pro, not your iMac?

The first thing to try is signing out of the CC app, then quit the app, reopen, sign in again.

Jane

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