Frequent requests to log in

Forum|Forum|4 years ago
May 22, 2021
2 replies
747 views

When using Photoshop and Bridge I was frequently asked for my log in details. I eventually managed to find a telephone number for Adobe.

I was informed that to avoid constantly logging in I should open each programme, go to the 'Help' prompt and close each one manually. Then go to Creative Cloud and open each programme. This should cure the problem and allow normal closure and opening of each programme.

We shall see!

New user

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נ

ניסים5E0E

Participant

The truth is, even me it was very awkward and I did not understand the purpose in this matter after a lot of searching and help from people on the Internet and in various places this is the solution, it was very difficult for me at first to use the software in this way, but over time I got used to it.

kglad

Community Expert

i don't know what a help prompt is, and you can't close from the help menu. on windows you can exit from the file menu and you can sign out from the help menu.

can you more clearly explain?

P

Pierre LeBoefAuthor

Known Participant

I hope this will help.

If not you will need to phone Adobe and stupidly I did not hold on to the number and have just spent a lot of time looking for it!

kglad

Community Expert

when you clicked help>sign out (and confirmed your sign out), were you able to again click help > sign out (and confirm) a second time without signing in?

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