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maaiked35572313
Participant
February 13, 2017
Answered

From trial to cloud-subscription - apps still expired

  • February 13, 2017
  • 1 reply
  • 164 views

I tried some adobe apps for a week on my pc. Now I have a full cc- subscription on the same account. Online in my profile, I can see it is correct. We also received the invoice.
But why do my apps still tell me my trial has expired and I have to buy the application? I logged out on several places (apps, creative cloud start screen, online...), but nothing works. I would like to use my apps. How to do that? Uninstall everything en reinstall? Really???

Thanks!

This topic has been closed for replies.
Correct answer Ned Murphy

FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238

Creative Cloud website shows trial options after purchase

https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
February 13, 2017

FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238

Creative Cloud website shows trial options after purchase

https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html