Frustrated Educator...Horrible Customer Service in India
Recently my Adobe CS6 suite had given me a pop up message. Stating that my software that I purchased as an educator was not genuine. I realize that I purchased the software in 2012 and it is old. I called customer service and they said that I would need a receipt from 2012 in order to give me a new serial number. I informed the customer service representative that I no longer had the receipt but, I had the box that it came in and the CD. That was no good. He informed me that anyone could have that merchandise and that if I had the box I should have the receipt. According to my account I registered my product with Adobe, that was not acceptable for the customer service representative in India. Clearly, on the box it states that I needed to show proof that I was an educator. The Adobe company would not have granted me permission to use the product, if I had not registered the product. Over the past 7 years I have taught and encouraged hundreds of my previous and current students to use your product. However, after today I will no longer be using or recommending you price gouging product to anyone. I found it very disappointed that I a professor of my caliber would even be going through this. Recently, I have found an alternative to your product called Affinity, perhaps I will use that instead. It is a shame after all of these years your company does not support their educators.
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