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A
ahussain@sprintlogistics.com
Participant
December 20, 2019
Answered

Full App not available

  • December 20, 2019
  • 2 replies
  • 422 views

I've just bought the whole package of 30+ apps, but most are still showing "Buy" rather than "Install".  How do I fix this?

This topic has been closed for replies.
Correct answer Nancy OShea

Log-out of CC Desktop app and log-in again with your paid ID and password.

 

If that doesn't work, see this help article about what to do when a paid CC plan reverts to trial mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
December 20, 2019

Log-out of CC Desktop app and log-in again with your paid ID and password.

 

If that doesn't work, see this help article about what to do when a paid CC plan reverts to trial mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
December 20, 2019

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs after signing in the app with the same id used to pay for your subscriptions.

 

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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