gekauft aber nicht bekommen

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Bought WHAT... Exactly which version of the program do you have that is causing problems?

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-you will need to enter your original serial number during install for non-Cloud programs

-or kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq