Get Adobe Support Advisor to detect problem ?

Forum|Forum|8 years ago
August 27, 2017
2 replies
6755 views

Hello everyone,

I need help, I need to work!

just got a new mac book pro, mac os sierra 10.12.5. I want to install CS6 on my new computer and I have several questions :

-first I downloaded the installation file and i get this message : "installer failed to initialize. This could be due to a missing file. Please download Adobe Support..." It says get to adobe support advisor, and I don't find anything to download.
What is Adobe Support Advisor? This thread seems to give the answer but once I go on Activity Monitor I don't find anything.

-Also, I hope I can use it with this latest mac os because on my last computer, even though I bought the license, I could not use illustrator and there was no answer I could find about it. I wonder if it was due to my mac that may have the latest update? If that's the case, it's a real problem because I would rather use every software I invested in !

-Other than that, going through the forum, I found out that I could install CS6 on two computer only. And I also have a small question about this because it is indeed the second labtop I want to install it with but with my old mac book pro I had disk issues and had to change the hard drive.. and so I had to re-install the CS6 on my machine, with the new hard drive. So I was just wondering if that counted as a second installation ..

Thank you,

This topic has been closed for replies.

R

Roktim Ahmed22622288fyoz

Participant

Installer faild to initialize

John T Smith

Community Expert

Apple did not maintain backward compatibility, so try this to install old programs
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Ned Murphy

Legend

Installing Creative Suite on macOS 10.12 (Sierra)

You can install on as many machines as you like. Of all those machines you can only have two activated in for use. Of those two machines you can only be using the subscription on one at a time. If you have an activation still active on a machine that you don't use then you should get it deactivated either by doing it yourself or contacting Adobe Support thru chat and asking them to reset (all) your activations.

clémencem41657311Author

Participant

Thanks for your reply

So if I understand well I can install on all machines. Two can be activated. I think then that there is only one activated now (on my old computer). So I should be able to activate it on my new lab right ? Or do you think that if I installed it on a previous disk that was broken and given back to apple then it is still taken as activated ?

but most important is this message: "installer failed to initialize. This could be due to a missing file. Please download Adobe Support...". I can't even install CS6 on my new labtop. I don't really understand what to do.

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