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jackd999999
jackd999999
Participant
April 15, 2019
Question

Get Error 113 (Can't connect to Adobe Servers) error when updating CC apps

  • April 15, 2019
  • 2 replies
  • 502 views

Hi:

I haven't used the forum before, so I hope this is the right place to go.  I am trying to update my Adobe CC Bridge App and I get error 113.  I have tried using the Adobe Limited Access Repair Tool to updated the Hosts file, and id came beck with no updates.  I assume that everything is OK with the Hosts file.  I turned off my firewall and tried the update.  Same result.  I tried the ping of the lm.licenses.adobe.com/vact/ping URL and got the desired result.  I am running Windows 10, Version 1803, build 17134.706.

This all used to work.  I haven't changed any firewall settings.  The only updates that have been installed are the most recent Windows updates.

I'd appreciate any suggestions.

Thanks

Update:

I restored a copy of my hard drive from 2 months ago when updates were known to work.  I turned off my firewall and virus checker.  I was able to contact the adobe servers to update the Adobe CC application, but after updating the Adobe CC application, I wasn't able to update update any of the products.  I got the same error as described above.

This topic has been closed for replies.

2 replies

jackd999999
jackd999999Author
Participant
April 16, 2019

Thank you for your response.  I tried everything suggested in the two links above.  I replaced the hosts file with the default Microsoft file.  I logged in and out of the CC desktop app successfully so I can connect to that server.  I tried the "Ping" link and got the "Pong" reply successfully.  I checked the Global Sign Root CA certificate settings.  They were correct.  I suspect I have an issue with the latest version of the CC desktop app.  When I used the old restored system backup from 2 months ago, I was able to contact the update servers to update the desktop app, but after the cc app was updated, I always got the "Unable to contact the Adobe Servers" error when attempting to update the products.  Is there a way to update manually, outside of the Adobe CC desktop application (ie: download the file and install manually)?

I did try the update from the Adobe Creative Cloud website and got the same result.

Thanks

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 16, 2019

Look here for resolution: Creative Cloud download and install errors but from your description, I think that you are quite aware of that procedure..

The hosts file should not contain any entries in general except what is put there from Microsoft (which is I think a local loop entry), except if you have a complex environment and you are knowing what you do. Some spyware protection programs and virus checker are filling data there to protect you from visiting bad sites.

Look here for resetting the hosts file: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default .

ABAMBO | Hard- and Software Engineer | Photographer
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