Get error U44M1I210 when trying to download PhotoshopCC with Creative Cloud

Question

I recently bought a new laptop with Windows 8. I downloaded and installed Creative Cloud with no apparent problems. I then downloaded and installed Lightroom5 from Creatuve Cloud with no problems.

I then started the download and install process for PhotoshopCC and went to bed. This morning It had stopped. It said to quit Lightroom5 and retry. When I did I got the error U44M1I210: unable to extract downloaded files.

I tried help and found a related U44M error problem that suggested uninstalling PhotoshopCC and trying again. I did this and got the same error. (There was no PhotoshopCC to uninstall this time.) It suggested closing and reopening CC. I did that.

The problem persists.

Does anyone have suggestions?

Jeffrey_A_Wright · Accepted Answer

I am new to the forum. I am having a problem finding out how to post and display the post. When I couldn't find out how to reply to Jeff, I sent emails. They are listed but I can't figure out how to display the content.

I took the advice in one of the links and restarted the computer. I then started creative cloud and hit "install" for Photoshop CC. After a couple of hours it said the installation was successful but a patch failed.

I have lost the original but the error message now reads

"Update Failed

Download error. Press Retry to try again or contact cutomer support.(49)"

Trying again gave the same message.

I went into the photoshop folder and started photoshop.exe.

It nominally appears to work except that the print and symbols are almost unreadable. (this is probably due to the 3200x1600 screen resolution).

Any comments?

MarionSt

MarionSt if your downloads are failing then I would recommend trying an alternate Internet connection. If you are using wireless use a wired connection. If you are on a wired connection try a different cable. If you still face download failures you may want to try an alternate method of obtaining Internet access.

If you continue to face download difficulties then I would encourage you to contact our support team to review your download logs. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Anonymous · Answer

yes

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