getting a "7 day trial" message when I try to open my paid apps

Question

I went to open my photoshop cc and got a pop-up titled "Photoshop CC 2017 Trial" informing me I have 7 days free trial. I went to my CC app and found most of my paid apps have a button beside them for "Start Trial". My last payment on May 15, 2017, is registered in my Adobe account. I do not want to start trials and mess up my account. I just want to get to work! What to do?

Mark

John T Smith · Accepted Answer

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[moved from Downloading, Installing, Setting Up to Adobe Creative Cloud]

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