Getting an error when going to "My Profile"

Forum|Forum|6 years ago
July 12, 2019
7 replies
1500 views

Hello, when i go to "My Account" and then "My Profile" on adobe.com i get an error that doesn't let me access the contents of my profile.

I tried talking in live-chat with no success, they don't seem to understand what my issue is.

Every other options like "Password and Security" and "Active Sessions" work perfectly, it is just "My Profile" that seems to be bugged.

Does anyone else have this issue?

This topic has been closed for replies.

Nicolas Ribot

Community Manager

Hi Parsa,

Sorry for the trouble accessing your profile.

Could you please try again using an alternative browser and let us know the outcome?

Thanks

Nic

J

Joolaïï

Participant

Hi @nicolasr63441220 and thanx for your concern. The problem still occurs whatever the device or browser even after clearing internet cache and cookies. The issue obviously doesn’t stem from the client side...

J

Joolaïï

Participant

I’m also getting an error message on my profile page only (the other pages on my Adobe account are working fine, incl. the subheadings under "Profile" section) and it’s code seems to change randomly, with a "Try again" button which reloads the page but unfortunately doesn't improve things.

https://forums.adobe.com/servlet/JiveServlet/showImage/2-11165042-1790633/pastedImage_7.png

Thanx for helping

H

hjohnson1107

Participant

i am also getting this error!

parsak75990555Author

Participating Frequently

still have not been contacted by an adobe agent, issue still not fix either