getting charged when plan is cancelled

Forum|Forum|6 years ago
August 4, 2019
3 replies
222 views

Hi there,

I cancelled my Adobe plan a few weeks ago and got a confirmation that I had it cancelled but still got charged for this month? I would like to get a refund please and have my plan fully cancelled without getting charged.

Creative Cloud

This topic has been closed for replies.

jane-e

Community Expert

Hi

Be aware that if you had an annual plan and you cancelled it, there is a cancellation fee. If it was a monthly plan, there is not. Details here:

Adobe Subscription and Cancellation Terms | Adobe

~ Jane

AxelMatt

Community Expert

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with payment problems. Please click the link below to contact Adobe staff to help.

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https://helpx.adobe.com/contact/support.html

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