Skip to main content
S
shannonc63086290
Participant
November 5, 2018
Answered

Getting Error Code P4 when installing Creative Cloud

  • November 5, 2018
  • 10 replies
  • 3378 views

I have uninstalled Adobe Suite using the Creative Cloud cleaner tool on my Mac. I'm trying to reinstall, and keep getting the "Error code: P4" when it's around 44% installed. What should I do?

This topic is closed to new replies. Start a new post to keep the conversation going.
Correct answer Jeffrey_A_Wright


Thanks, Shannonc63086290.  If you are installing on a computer and network that you manage yourself, then please utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to remove and reinstall the Creative Cloud desktop app.

Please update this discussion if you have any questions or encounter any additional errors.

10 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 5, 2018

Shannonc63086290, what type of Creative Cloud membership do you have?  Are you downloading and installing the CC apps through the Adobe Creative Cloud desktop application as discussed in Learn how to download your Adobe Creative Cloud apps ?

Error P4 occurred when the installer was invoked with invalid parameters.  I look forward to your update on the process you used to begin the download and install process.

S
shannonc63086290Author
Participant
November 5, 2018

I have the Creative Cloud membership (one-year). The Adobe Creative Cloud

desktop application was uninstalled so it's not on my computer; that's what

I'm trying to install and am getting the error message.

On Mon, Nov 5, 2018 at 5:52 PM Jeff A Wright <forums_noreply@adobe.com>

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 5, 2018

Ok, thanks, Shannonc63086290.  Please use an alternate web browser and begin the download and install process as discussed in Learn how to download your Adobe Creative Cloud apps .

If you continue to encounter errors, then please update this public forum discussion with the process that was used to previously remove the Creative Cloud desktop app and any other installed Adobe software.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices