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Participant
July 17, 2024
Question

Getting hold of Adobe to deactivate CS6 on defunct PC/system board in order to activate on new one.

  • July 17, 2024
  • 2 replies
  • 151 views

The old PC died.  Can't deactivate CS6 on that PC because it won't boot.  To be more specific, only the system board was replaced.  The programs are still installed, but they refuse to load now.  Need Adobe to do it.  How do I contact Adobe to do this?  They've had to do this for me before, but apparently, I was able to find a phone number for this last time.

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    2 replies

    kglad
    Community Expert
    Community Expert
    July 18, 2024

    what about the 2nd activation? are they both on inaccessible computers?

    John T Smith
    Community Expert
    Community Expert
    July 18, 2024

    No longer possible

    Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an 'activations are used up' message there is no solution
    https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html
    https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html