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5marshins
Participant
February 20, 2018
Question

Getting old key code for download.

  • February 20, 2018
  • 2 replies
  • 373 views

Hi.

  I need to wipe my computer clean and I had purchased CS6 back in 2014.

I tried to get the key code from my account and I get an error. How can I wipe my computer clean and guarantee I can still re-download CS6?

Thank you for your help!!

Kim

    This topic has been closed for replies.

    2 replies

    MukeshSuthar
    Participating Frequently
    February 23, 2018

    Hello 5marshins,

    If the program is linked with your adobe account, you can find the serial number of your product:

    Sign in [https://accounts.adobe.com/]>>manage account>>Plans & Products>>View my products>>serial number

    And you can download your product from the below link:

    Download Adobe Creative Suite 6 applications

    And also make sure, to deactivate your CS6 software, before wiping your computer.

    To deactivate run the software and click on "Help">>deactivate/signout

    Regards,

    Mukesh Suthar

    John T Smith
    Community Expert
    Community Expert
    February 20, 2018

    Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

    - page has links to programs to find an installed serial number in Mac or Windows

    - includes link to your Adobe account to check for registered serial numbers

    - when you find your serial number(s) write them down and put in a desk drawer

    kglad links in reply #1 here https://forums.adobe.com/thread/2440696 to download program installers