Getting old key code for download.

Hi.

I need to wipe my computer clean and I had purchased CS6 back in 2014.

I tried to get the key code from my account and I get an error. How can I wipe my computer clean and guarantee I can still re-download CS6?

Thank you for your help!!

Kim

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Participating Frequently

If the program is linked with your adobe account, you can find the serial number of your product:

Sign in [https://accounts.adobe.com/]>>manage account>>Plans & Products>>View my products>>serial number

And you can download your product from the below link:

And also make sure, to deactivate your CS6 software, before wiping your computer.

To deactivate run the software and click on "Help">>deactivate/signout

Regards,

Mukesh Suthar

Community Expert

- page has links to programs to find an installed serial number in Mac or Windows

- includes link to your Adobe account to check for registered serial numbers

- when you find your serial number(s) write them down and put in a desk drawer

kglad links in reply #1 here https://forums.adobe.com/thread/2440696 to download program installers

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