Skip to main content
Participant
April 19, 2025
Question

Getting the same message about needing to sign in, after I signed in successfully

  • April 19, 2025
  • 5 replies
  • 500 views

When I try to open my app Photoshop Elements 12, I get the message “Signing in with Adobe ID and registering Adobe Photoshop Elements 12 is required within 7 days otherwise it will stop working”. So I click on “Sign In Now”,  I enter my email to sign in, I am asked to enter the last 4 digits of my phone. I do that, I get a password on my phone, I use that, I get the message that the sign in was successful and that I can return to my application and when I return to Photoshop elements 12, I get again the same message: Signing in with Adobe ID and registering Adobe Photoshop Elements 12 is required within 7 days otherwise it will stop working.

5 replies

giannac36Author
Participant
April 27, 2025

Thank you for your reply!

Nancy OShea
Community Expert
Community Expert
April 25, 2025

Elements 12 is unsupported software from 2012.  It's well beyond its 'replace me' date.


Photoshop Elements 2025 (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Nancy O'Shea— Product User & Community Expert
giannac36Author
Participant
April 27, 2025

Appreciate the help, thank you

kglad
Community Expert
Community Expert
April 24, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan">
giannac36Author
Participant
April 27, 2025

Thanks for the suggestion!

kglad
Community Expert
Community Expert
April 27, 2025

@giannac36 

 

is the problem resolved?

Ged_Traynor
Community Expert
Community Expert
April 19, 2025

@giannac36 you'd be better off reporting the issue in on the Account, Payment, & Plan forum