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Participant
October 24, 2013
Question

Getting tired of reading that I am not connected to the internet when of course I am

  • October 24, 2013
  • 1 reply
  • 678 views

Bought your combo pack fo both premiere elements and photoshop elements 12.

I installed the programs fine

when i start the program it says I am not connected to the internet?

can i please have some help getting this working

I have a new computer using windows 8

i use firefox mostly

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    1 reply

    Jeffrey_A_Wright
    Legend
    October 24, 2013

    Savewhenyousell.ca please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which covers several common causes for the difficulties which you are currently experiencing.

    Participant
    October 24, 2013

    one of the steps says

    1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
    2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.

    Right click Host File?

    when i put in the command %systemroot etc, it just opened file explorer, so i have no idea what host file i can right click?

    Jeffrey_A_Wright
    Legend
    October 24, 2013

    Savewhenyousell.ca if you are facing difficulties locating your host file then I would recommend you contact our support team to work with them directly.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.  You are welcome to reference this discussion with the support agent.