Getting tired of reading that I am not connected to the internet when of course I am

Forum|Forum|12 years ago
October 24, 2013
1 reply
678 views

Bought your combo pack fo both premiere elements and photoshop elements 12.

I installed the programs fine

when i start the program it says I am not connected to the internet?

can i please have some help getting this working

I have a new computer using windows 8

i use firefox mostly

This topic has been closed for replies.

Jeffrey_A_Wright

Legend

Savewhenyousell.ca please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which covers several common causes for the difficulties which you are currently experiencing.

S

savewhenyousell_caAuthor

Participant

one of the steps says

Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.

Right click Host File?

when i put in the command %systemroot etc, it just opened file explorer, so i have no idea what host file i can right click?

Jeffrey_A_Wright

Legend

Savewhenyousell.ca if you are facing difficulties locating your host file then I would recommend you contact our support team to work with them directly. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described. You are welcome to reference this discussion with the support agent.

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