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oleg_t67
Participant
January 4, 2018
Answered

годовая подписка на Adobe Muse

  • January 4, 2018
  • 1 reply
  • 491 views

Оформлял годовую подписку на Adobe Muse. Через 11 месяцев пришло письмо о том, что подписка будет продлена.

Нигде на сайте не нашёл информации, как отказаться от продления.

Техподдержка только на английском, омерзительно.... На кой хрен мне такая продукция с такой техподдержкой?!

Может кто-нибудь сможет по-человечески (по-русски подсказать, как отказаться от продления подписки? Или это всё будет в письме?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Moving this discussion to the Adobe Creative Cloud forum.

Oleg_t67, sorry for the inconvenience.  You can find details on how to cancel your Creative Cloud membership at How to cancel your Adobe Creative Cloud plan or membership .  If the language is not in Russian then please make sure to select the proper Country/Region at the bottom of the page.

1 reply

ankushr40215001
ankushr40215001
Inspiring
January 4, 2018

Hi oleg_t67,

Please follow this doc - Turn off auto-renewal for your Adobe Creative Cloud subscription and see if it helps.

Alternatively, you can also try contacting the support as mentioned in the doc if fall in any issues.

Thanks,

Ankush

O
oleg_t67Author
Participant
January 5, 2018

This option is not available in the Russian interface. Technical support in English only. Adobe am extremely disappointed, did not expect such an ugly support for Russian language - it is simply absent...

Preran
Preran
Legend
January 10, 2018

Moving your post to a more appropriate forum. The experts here should be able to provide alternative solutions.

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