Going through the steps to install new Adobe dc and they want my old serial no. ? I can't continue with download.

Forum|Forum|10 years ago
December 6, 2015
1 reply
111 views

Need help downloading new version of Adobe Dc that I purchased. It's asking for serial no. of old Adobe which I don't have. It won't let me go any further on the downloading process.

Creative Cloud

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kglad

Community Expert

you purchased an acrobat upgrade and (if you do not own a qualifying version) you do not qualify for an upgrade version.

return that purchase,

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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