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LongEyes
Participant
June 12, 2015
Question

Got a Mac Mini and Creative Cloud is stopped on 2% Installing Update for 12 Hours, what do i do now?

  • June 12, 2015
  • 2 replies
  • 224 views

Got a Mac Mini and Creative Cloud is stopped on 2% Installing Update for 12 Hours, what do i do now?

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2 replies

Govardhan.V
Participating Frequently
June 12, 2015

You may try with below steps :

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accord i on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleane r Tool.zip

3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Govardhan.V
Participating Frequently
June 12, 2015

Did you tried uninstalling and reinstalling ?