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kellyh54262242
Participant
June 9, 2015
Answered

Got a new desktop, and downloaded creative cloud. Photoshop updated and downloaded no problem, but when I updated Bridge, it is stuck "finishing" and the application only opens to give me an error message. Help??

  • June 9, 2015
  • 2 replies
  • 278 views

Hi there--I recently got a new desktop (mac), and downloaded Creative Cloud right away.  Photoshop updated and downloaded perfectly, but I'm having an issue getting Bridge to open.  I clicked to update it as well, and it is stuck saying "finishing" and doesn't seem to change.  Whenever I try to open the app, I just get an error message.  Anyone know how to troubleshoot this?  I'm very anxious to use this big screen of mine here for some photo editing and get away from the little laptop screen, but I need Bridge!

This topic has been closed for replies.
Correct answer Sheena Kaul

Please try the steps below:

1. Uninstall the Adobe CC desktop app from the machine (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

2. Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:

   a. /Library/Application Support/

   b. /Users/[user name]/Library/Application Support/

3. Restart the machine.

4. Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

2 replies

Sheena Kaul
Sheena Kaul
Legend
June 9, 2015

Hi Kelly,

Can you please specify the error message or post a screenshot of the same?

What OS are you using?

You may refer to the threads below where the similar issue has been addressed:

My app install is stuck on Finishing...

CC is stuck on "finishing..." when I downloaded PS months ago.

Regards,

Sheena

K
kellyh54262242Author
Participant
June 9, 2015

I'm using OS X Yosemite.  The error message states that there is a problem running the software with this current version and that I may need to reinstall.  Does that mean that I can't use it?  I already tried to uninstall and start again, but I'm getting error messages with that as well.

Atul_Saini
Atul_Saini
Legend
June 9, 2015

Which OS version are you using? Please share the message that you are getting so that we can assist you appropriately.

K
kellyh54262242Author
Participant
June 9, 2015

I'm using OS X Yosemite.  The error message states that there is a problem running the software with this current version and that I may need to reinstall.  Does that mean that I can't use it?  I already tried to uninstall and start again, but I'm getting error messages with that as well.

Sheena Kaul
Sheena KaulCorrect answer
Legend
June 9, 2015

Please try the steps below:

1. Uninstall the Adobe CC desktop app from the machine (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

2. Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:

   a. /Library/Application Support/

   b. /Users/[user name]/Library/Application Support/

3. Restart the machine.

4. Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

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