Got A New Laptop, Apps Won't Open

Question

I'm an art student in university right now. In 2019, I signed up for the Creative Cloud through my university email. Last week I got a new laptop (Macbook Pro) and since then when I get on the Creative Cloud it says "access ended" under every app like Photoshop, Lightroom, Illustrator, etc. I've contacted 3 different university IT services and they keep sending me in circles with no help. I also don't have the option to change the email my account is registered with, one IT person said that might help, but I can't even do that. I have important projects in my cloud for school and work that I now have no access to and no one seems to know how to give me access back, even though I'm paying for it. Please help. Please.

kglad · Accepted Answer

@sarah_4431  only if the previous suggestions fail proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html  if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html below are solutions some users reported: if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html  if that fails, change the install location

Bani Verma · Answer

Hi there,  Please try the steps in the following help document to resolve this issue: https://adobe.ly/3AYx3zF.Moderator notes: Moving your thread to the correct community.^BS

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