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Q
Quinn22221046dhwx
Participant
December 13, 2021
Question

Got charged for a sub immediately

  • December 13, 2021
  • 2 replies
  • 122 views

Signed up for a 3 day trial with billing slated to occur after 3 days and was charged immediately 

 

please fix or someone tell me where to complain to get it fixed please!!!!

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 13, 2021

The Creative Cloud free trial is for 7 days (not 3).  You may cancel within 14 days of download and request a refund.  Beyond that you're committed to a 1 year subscription.  And cancelling early will will incur a 50% fee of your unused service.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
J E L
Community Expert
J E LCommunity Expert
Community Expert
December 13, 2021

Hi @Quinn22221046dhwx This is a user-to-user forum, so we can't help you with billing issues. Please contact Adobe support directly via chat.

 

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen (type "agent" to get a live person)

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