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CAS517
Participant
June 21, 2014
Question

Got error trying to install PSE 11 on my new Windows 8 computer. "The file archive part of PSE 11 is missing."

  • June 21, 2014
  • 1 reply
  • 141 views

Please help me! I am trying to install PSE 11 on my new Windows 8 computer. I downloaded the 2 files from Adobe: PhotoshopElements_11_LS15 (.7z file) & PhotoshopElements_11_WWEFDJ. The is the full text of the error message "The file archive part of Adobe Photoshop Elements 11 is missing. You need all parts in the same folder in order to extract Adobe Photoshop Elements 11. Please download all parts." A chat support representative told me he could help with just a few easy steps. The first step was to rename the .7z file PhotoshopElements_11_WWEFDJ. I did this then the chat connection was lost. The next chat representative said they could not help me with this problem. I would have to get help in the forums. Please help me!

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1 reply

Rave
Participating Frequently
June 21, 2014

Hi cas517,

The download file consists of 2 parts - one with .7z extension and the other a .exe file.

You need to click on the .exe file to begin the installation.

Alternatively you can re-download the files from the direct download links available at : http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

Regards,

Rave