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Ramon Masongsong
Participant
March 10, 2015
Question

Had CS4 on Power PC Mac (Non Intel) Now have new iMac and trying to install CS6 but won't accept serial number

  • March 10, 2015
  • 1 reply
  • 246 views

Had CS4 on Power PC Mac (Non Intel) along with prior Photoshop versions. Now I have new iMac and trying to install CS6 but it won't accept my original serial number (Starts with PSW401, etc.).

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    March 10, 2015

    Which serial are you referring to when you call it "my original serial number"?   If you recently acquired CS6, CS4 is no longer in the upgrade path for CS6 (as of a couple years ago).  Only CS5+ are valid for upgrading to CS6 these days.

    R
    Ramon MasongsongAuthor
    Participant
    March 10, 2015

    I know what you are saying. I had purchased the CS5.5 upgrade, and a week later got the CS6 upgrade. I did this back in 2012. I had a old Mac Power PC which does not allow you to install CS5.5 or CS6 because it was not an intel processor. So even though I had the upgrades I never installed them. I waited until my old MAC died which it did this past weekend. And now that I have a new iMac I tried to install the new software. All of my past upgrades referenced my original Photoshop that was still resident on my old Mac. But since the install no longer has that reference because of the new computer, it will not accept any of my past serial numbers that it needs for the install.

    Ned Murphy
    Ned Murphy
    Legend
    March 10, 2015

    Your serial number from CS5.5 should work for activating CS6.

    I wouldn't expect anyone to call you, and you should not provide personal contact information like that on a public forum.

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