Had CS6 master collection, need to reinstall on same pc, new HD, but can't find SN

Question

Hi. It possible to find and decrypt the CS6 master collection SN on the nonbooting HD at this point? Lost my stored SN info & didn't realize it till now. Or is the SN part of my Adobe account and recoverable? Bought it back in 2016, so I am certain the vendor no longer has the info if I can even contact them now.

Any responses appreciated. Noticed Jeff Wright responding to a not-too-dissimilar post on this forum, so wondering if Adobe actually has such records.

Thanks,

Bruce Duncan

Nancy OShea · Accepted Answer

Hi, Ms. O'Shea,Ultimately was able to recover my SN for CS6 and then, though I'd usedit without difficulty for over a decade, my SN was disallowed.  I laterlearned from this thread that I bought one of those batch serial numbersfor CS6 Adobe sold to people who resold them on eBay, then laterdisallowed.  I have no thanks for Adobe! I mostly used Photoshop andIllustrator, and had largely set them aside in favor of Affinity Photoand Designer.  I was simply reinstalling what I'd HAD on my PC before Ihad hard drive problems.tmhatterI bought one of those batch serial numbers for CS6 Adobe sold to people who resold them on eBay, then later disallowed.  ==========@TMHatter, That's a shame. You get what you pay for, I guess.Goodbye & good luck with your future endeavors. &#128578;

Dj_Creative_enthusiast · Answer

Hi,

I would request you to may be check once your mailers if your Vendor has shared the Software license Certificate that contains the Order number and the Serial number details.

Alternatively, you may contact Adobe Support Team and share the possible email address on which the Software was ordered as I understand Support Team can search Licensing website with the registered email address and locate the Order details.

Please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

Hope it helps.

Thank you.

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