had to get a new computer. i need to reinstall my adobe creative suite 6 Design and web premium. my disk is not helping and neither is the web site. please, please help.

Shame on me.

My sincere apologies to all of you who are just trying to help. My frustration and comments were directed at Adobe, not a group of people who are taking time to help others.

Please continue to help all those who are requesting help.

Sorry for the distraction.

I am using the suggestion of trying the trial. What I get is a sales pitch that leads me into spending more money to upgrade a product I don't need upgrading. Happy with what I have and if I want to upgrade I'd like to make that decision. Not be forced into it because of unanticipated circumstances. This is an absurd approach to loyal customers.

What is wrong with you people? This is a simple problem faced by anyone with a legitimate issue caused by the unanticipated failure of a previous computer. I have it. Not my fault. All I want to do is buy a new computer and reload my software that I paid real money for. And all we get is a run around sending me and others into endless hours of trying various dead end and contradictory solutions. And all we get is more questions and requests for screen shots. You have to be kidding. How can a company like Adobe be so arrogant. They charge top dollar and provide no useful customer support. If I had an alternative I would take it. I hope someday some competitor arrives and we can all abandon this useless customer support model. You deserve to be eradicated as an option. Shame on all of you.

Hi Svlewis13,

We apologize for the inconvenience caused however please try to use the below steps and then try to do the Installation.

- Close the background processes (Adobe Processes Running)

- For Windows open the Task Manager and end the ongoing processes and for MAC open the Activity Monitor and Force Quit the ongoing processes.

- Try to restart the PC

- Re-Initiate the installation process.

If in case you still have the issue feel free to write back.

Regards!

Rajesh Joshi

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.

Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

same problem.   website is useless. instructions are useless.

Svlewis13,

Please share the following information so that we can assist you appropriately.

• OS version:
• Screenshot of the message (if any):

Meanwhile, try: Troubleshoot install issues with log files | CS5, CS5.5, CS6