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H
hobbes-999Author
Participant
January 30, 2013

So to top off the Blue Screen of Doom problems I've had (not related to Adobe).

They can't reset your account, transfer your subscription to another Adobe ID, or issue a new licence key. You are locked out of software that you are paying for. This lasts for 72 hours.

'This is a known issue, and we will refund the subscription fee for the 72 hours you are unable to use your software'

But they have no plan in place to offer any alternative to allow you to use the software. The approx £3 refund does nothing to sort out the hassle of being locked out. If Adobe software is necessary to you day to day, avoid a cloud subscription.

Way to treat the paying customers Adobe.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 30, 2013

Hobbes-999 do you have a case number from your interaction with our support team that I can reference?

S
slaphappy666
Participant
February 1, 2013

Not only is this issue horrible, but the help you get is even worse. I was on the phone with level 1 and level 2 tech support for over 1.5 hours yesterday. They claim bothing can be done.  I'm a paying customer that has been loyaly, and legally, using Adobe products for over 15 years and you can't do anything for me?  DISGUSTING!!!

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