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Syneos
Syneos
Known Participant
August 18, 2021
Question

Hard disk change (installation path)

  • August 18, 2021
  • 1 reply
  • 451 views

Hello,

I have a big worry. I transferred my Adobe software to my new SSD drive. But when I run creative cloud, it doesn't want to understand that it's not the same path anymore, I can't update creative cloud or software, I always get error 146.

I deleted Adobe on the old hard drive, even reinstalled Creative Cloud.
I checked in the creative cloud settings, the installation folder is on the correct SSD drive ...

However nothing does, I can no longer update.

Now Creative Cloud doesn't even detect my software (there is the "install" button) as if it is no longer in the folder, but it is there.
I need help please

This topic has been closed for replies.

1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
August 18, 2021

>>I transferred my Adobe software to my new SSD drive

 

How do you have done it. You can't move an installation to a new path and/or drive. You have to reinstall it.

I would suggest a complete and clean reinstallation. 

Please follow the steps below: 

  

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    Syneos
    SyneosAuthor
    Known Participant
    August 18, 2021

    back up all personal data, like models, presets, etc.

    Comment save presets, brushes ... etc? (I wouldn't find them then)

    Syneos
    SyneosAuthor
    Known Participant
    August 18, 2021

    EDIT: 

    quote

    back up all personal data, like models, presets, etc.

    Comment save presets, brushes ... etc? (I wouldn't find them then)





    How to save presets, brushes ... etc? (I wouldn't find them then)

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