Have a full CC licence but says downloads Trial only?

Question

Have a full purchased licence for CC but after downloading the Creative Cloud app it says that I only have trial options not the download options.

Where do I go to activate this to being a full licence on the system, I have signed in and out and re-started the machine but no luck.

Srishti Adlakha · Answer

Hi Kim,I checked your account records and I see that the team account, with which you are connected. You are just the secondary/Temporary Admin on the account to manage it.If you want to use the reative cloud, you have to assign yourself a license and then sign out from the Creative cloud Desktop App then sign in back.Unless you will assign the license to yourself, your Creative cloud would only work in TRAIL mode.As you have not assigned yourself any license, this issue is appearing.I hope you know what needs to be done now.Let me know if you have any query.P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.RegardsSrishti A

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded