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Participant
April 17, 2017
Answered

Have no access to anything.

  • April 17, 2017
  • 1 reply
  • 205 views

Ok. So my adobe plan expired a few days again.

I went in to renew it but because my plan was a "Redemption code" plan I could not renew it anymore due to me no longer having the redemption code.

I then tried to add a new payment method hoping to use my debit card, but the adobe website kept have trouble loading the page. I tried continuously and even on another browser. No luck. Contact adobe support and not even they could help me.

I then had to create a whole new adobe account because I was not allowed to cancel my expired plan, renew my expired plan nor even buy a new plan.

After creating my new account, I tried to buy another creative sweet plan, but once again adobe would not accept my payment methods. I used my card, no results, I used my mother's card, no results, Please can anyone help me with this unnecessary hindrance. I am unable to do my job due to adobes lack of user-friendly experience.

This is my current expired plan: CCSN-DIRECT_INDIVIDUAL-ML

This is its current payment method: Redemption code

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Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 17, 2017

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html