Have not paid

I paid off on August 8, 2018, my account was broken. I can not use the program. And there are alerts. Have not paid

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Correct answer saritashon

Hi Kriengsak,

Greetings for the day!

Thanks for reaching out to the Adobe Help Forum.

I have checked the email registered with Forums and there is no active subscriptions associated with this email.

It seems you have used a different email address to pay off for the subscription.

Please try to log in with any other email address you might have used and check if that works.

You may Contact Customer Care for help and support.

Hope it Helps!

Thanks,

Sarita

saritashonCorrect answer

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