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K
komhit
Participant
November 9, 2014
Question

Have problems with Apps in crative Cloud desktop.

  • November 9, 2014
  • 3 replies
  • 1696 views

Have problems with Apps in crative Cloud desktop. The preloader is just spinning. It is apply only Apps, Home, Resources and Community work normally. This means that I do not get updated programs or added new ones, frustrating! Have install Creating Cloud again, did not help. Have taken earlier version of Creative Cloud from the backup and was prompted to update. Did that but it did not help.

I work on Mac, Yosemite is installed. Last program I was trying install Dreamweaver, but I got of the error when I do not have the right processors.

This topic has been closed for replies.

3 replies

K
komhitAuthor
Participant
November 13, 2014

Thanks for all your help. I contacted phone support before I was about to delete everything. It helped! Two hours and everything is fine so far. It is the first time I have needed help since I started with Photoshop in 1990. But now I'm a happy Adobe user again and all fustrasjon is forgotten!

S
Scott V
Participating Frequently
November 10, 2014

HI Komhit

Are you still having this issue? I would suggest to try to repair your disk permissions.

Repair disk permissions by running Disk Utility | Mac OS X

Then try the steps listed here and remove the opm.db. Available updates not listed

Let us know if you still have the issue.

Thanks

Scott

K
komhitAuthor
Participant
November 13, 2014

It's still just a preloader on Apps. Have tried all three Solution on the website you sent. Have been using Repair disk permissions Disk Utility. Have spent a lot of time and this becomes more and more frustrating. Can not download the update on the Edge Animate that was when i notised it. What happens and why it is so difficult and time consuming. How can this be solved rapidly.

Uninstall all Adobe program? If I delete everything how can I ensure me that all Adobe system files also deleted so I can start all over?

It's something I've noticed.In Creative Cloud Desktop file  under Settings , I can not turn off. I can not choose the language under Apps.


Ethereal_Sunflower98BC
Ethereal_Sunflower98BC
Participating Frequently
November 13, 2014

Before removing all products, try to perform below steps once

Open networks from System Preferences, then  choose your current network and click on Advanced tab.

Click on proxy tab and uncheck "Use Passive FTP mode (PASV) ",  Clickon Apply.

Then Click on Finder and then hold Command + Shift + G keys on your keypad

It will open Go to folder window, type  exactly ~/Library and click on Go

Then open Application Support > Adobe folders

Trash AAMUpdater and OOBE folders.

Now click on finder and hold Command + Shift + G keys on your keypad.

This time type /Library and click on Go.

Make sure to remove ~ symbol.

Then open Application Support > Adobe folders.

Trash AAMUpdater, Adobe Application manager, OOBE folders.

Now Click on Finder and then hold Command + Shift + U keys on your keypad.

It will open utilities folder.

Trash Adobe Creative Cloud and Adobe Application Manager folders

Download and Run CC cleaner tool from below link

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proce dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip

Accept the license agreement and click on Adobe Application Manager

Then click on clean up selected

Close the window

Download and install Creative Cloud App from below link

https://creative.adobe.com/products/creative-cloud

Click on Finder and then hold Command + Shift + G keys on your keypad

It will open Go to folder window, type  exactly ~/Library and click on Go

Then open Application Support > Adobe folders

Trash AAMUpdater and OOBE folders.

Now click on finder and hold Command + Shift + G keys on your keypad.

This time type /Library and click on Go.

Make sure to remove ~ symbol.

Then open Application Support > Adobe folders.

Trash AAMUpdater, Adobe Application manager, OOBE folders.

Now Click on Finder and then hold Command + Shift + U keys on your keypad.

It will open utilities folder.

Trash Adobe Creative Cloud and Adobe Application Manager folders

Download and Run CC cleaner tool from below link

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proce dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip

Accept the license agreement and click on Adobe Application Manager

Then click on clean up selected

Close the window

Download and install Creative Cloud App from below link

https://creative.adobe.com/products/creative-cloud

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 9, 2014

Mac Spinning Wheel https://forums.adobe.com/message/5470608

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