Have purchased plans but am told my trial is over.

Question

I have purchased plans for Photoshop and InDesign and can clearly see them in my account however when I try to install I am told that my trials are over and purchase now. I have purchased and installed these plans under a different email before on this computer, could that be complicating things somehow? How do I fix this?

John T Smith · Answer

Remove ALL of your old subscription and do a fresh install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

If that doesn't work, try this

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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