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alaraa8624438
Participant
June 20, 2017
Answered

Have to buy adobe After Effect "no subscription found"

  • June 20, 2017
  • 2 replies
  • 280 views

Hello,

so basically last year everyone in my class in school purchased a 3 year subscription for the adobe creative cloud. After the 7 days of testing were over, we could use them normally because we bought them. But after a year (now) i wanted to use after effects but it's the only program which still says "buy now" "testing time is over" but when i do it and click on the verify button it says i have no subscription but that makes no sense since all the other ones are working fine, i can update them and all so yeah, what to do?

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 20, 2017

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[moved from Downloading, Installing, Setting Up to Adobe Creative Cloud]

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